Delivery on orders is charged per delivery and delivery prices are based on the distance from our store and if something needs to be built. Delivery cost will be added up and confirmed at checkout.
Delivery Timescales – At point of purchase we will confirm delivery schedules. Dispatch will be an estimate in working days or weeks. Customers will always be contacted prior to despatch, to confirm acceptance dates and times.
Returns Policy & Procedures
If, for any reason, you are not happy with your purchase, please follow the following instructions for returning items. You must notify us by contacting our Customer Service team either by sending an email to [email protected] with details on your receipt, a quick explanation of the reason why you wish to return the product, photographic proof of the fault or discrepancy and any detail you consider important. We usually answer emails within two working days. Our customer service team will then contact you to organise a collection and explain all the necessary procedures.
How to Proceed to a Return?
Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly. It is your responsibility to check that your delivered products have arrived in perfect condition, before signing the delivery form.
Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within 7 days of receipt by contacting our Customer Service team via email to [email protected] You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging, or in a good enough quality transport packaging to avoid any damage during the transport back to our warehouse. Items must not have been used or assembled in any way.
Once you have contacted us, we will get in touch with our courier to arrange collection and they will notify you of a proposed collection date shortly after.
Should you change your mind and want to return your item and get a refund, you will be a collection fee will be confirmed and charged.
We do not accept responsibility for items lost or damaged in transit and your initial delivery charge will not be refunded.
SPE Furnishings retains the right to refuse a refund on any item not deemed to be re saleable. Returns may not be accepted once the assembly process has begun.
Made to Order Goods Cancellations / Refunds
Made to Order items are custom made to your specification. Therefore, we strongly recommend that you choose the correct colour, style and size before placing the order. We will allow a 48-hour cooling off period once the order is placed where you will be able to cancel your order and obtain a full refund. To cancel your order, we will require you to call our customer service team on 01282 222030 or email us at [email protected] Once this has been confirmed and agreed by one of our customer service team we will proceed to cancel your order and issue a refund. However, once the 48-hour cooling off period has ended, you, the customer, will enter into a legal contract with SPE Furnishings and a cancellation/refund may be declined.
Once you have received your made to order product we cannot accept return of said products unless confirmed defective by a SPE Furnishings representative. Please note photographic evidence of defect or damage will be needed before any cancellation/refund request can be processed. We cannot accept a return of a made to order item for minor or immaterial variations or changes in colour or pattern between the sample or description on our site and the goods delivered, this is due to the natural composition of the materials used. If a cancellation/refund is approved by a SPE Furnishings representative, a collection will be arranged and refund processed, all of which may take up to 4 weeks from initial cancellation/refund request.