Here are some frequently asked questions and answers. If you prefer, please feel free to email your question to [email protected] or better still call into the store and ask a member of our team who will be more than happy to assist.
How will my item(s) be delivered?
We use different delivery services depending on the size of the item and the distance from the store. We will always contact you to arrange the appropriate day and time for delivery. Items can be collected from store.
If I order several items, will they be delivered at the same time?
We will endeavour to ensure that all your items come to you on the same delivery. We will advise of this at point of sale.
Can I change my delivery address?
If you need to change your delivery address, please contact us as soon as possible. If your item has not yet been dispatched changing your address will be possible, however, if your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging re delivery.
How can I contact the delivery company?
We do work with several delivery companies, if you contact our customer services team [email protected] they will be able to advise where your delivery is up to and provide the necessary contact details.
It's been longer than the estimated lead time and I still haven't received my order, what should I do?
If you've been waiting longer than you should have and you haven't heard from us, please contact our customer service team [email protected] and they will be able to look into this for you.
Is the furniture second hand?
No, all of our furniture is brand new and part of end of season ranges or customer returns. Some mattresses for example, may be slightly marked in transit, but this is reflected in the huge discounts offered.
How long does it take for white goods to be delivered?
If ordered before 12 noon and if the item is in stock, it can be delivered next day. Other stock items will usually be delivered within 48 hours. We supply a large range of electrical goods. Call in store for more details.